Shipping Policy


Shipping Method
All merchandise on The Bowerbird online store will be shipped UPS to addresses within the continental U.S. UPS will not deliver to a Post Office Box. Please be sure to enter a street address when completing the shipment address on the site. Orders with an incorrect shipping address will incur a $10.00 correction fee.

Delivery
Your order of in-stock merchandise will be processed and shipped within 72 hours of receipt. If your order is placed after 12 p.m. Monday through Friday, your order will be processed the next business day. We do not process orders on Saturday, Sunday or major holidays. You will receive an email with shipping information when your order has shipped.

International Shipping
At this point we regret that we will be unable to offer international shipping.

Multiple Shipments
Shipments to more than 1 address need to be placed as separate orders, and will be processed as such.

Order Status and Tracking
If you provided a valid email address when you ordered you will receive two emails. The first email will confirm your order and the second email will confirm your shipment.

Out of Stock and Back-Ordered Items
While we make every effort to have featured merchandise in stock, occasionally we are out of certain items. If we are out of stock or expecting a back-order on an item that you have ordered, you will receive an email notification with the expected ship date. If one item is on back-order and it is purchased along with other in-stock merchandise, we will ship the order to you minus the back-ordered merchandise.

Shipping Charges
Our merchandise varies greatly in size and weight. For this reason, our shipping rates are based on the actual weight of the products you order. To view shipping charges for items you would like to order, just click on My Cart. Your shipping charges will be instantly calculated. If you add or delete any items from your cart, simply click Recalculate on the My Cart page.

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Feel free to contact us at any time with your questions, comments or concerns.

By Phone: 860-434-3562

By Fax: 860-434-3276

By E-mail: info@thebowerbird.com

Mailing Address:
The Bowerbird
46 Halls Road
P.O. Box 103
Old Lyme, CT 06371

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