Online Returns or Exchanges
We stand behind the quality of our merchandise. If for any reason you are not
satisfied, we accept returns of unused merchandise in original packaging for refund
within 30 days when accompanied by your original receipt. Please include a note
in the shipment explaining reason for returning or exchanging the item or items.
It is highly recommended that you ship your return
via United Parcel Service (UPS) with proper packaging and insurance.
Please send returns in the original shipping container
with your return receipt to:
The Bowerbird
46 Halls Road
Old Lyme, CT 06371
attn: online returns
10% restocking fee for returned merchandise over $200. Shipping charges are non-refundable.
Refunds generally appear on you credit card statement in one to two billing periods.
Since all our online orders require credit cards as the method of payment, your
refunds will take the form of a credit back to the same card used to make the
original purchase.
This return policy applies to online purchases only. Please call us for information
about our in-store return policy.
Damaged Merchandise
If your shipment arrives and appears damaged, just refuse the order. Give us a
call at The Bowerbird
1-860-434-3562 and we'll send a new shipment to you right
away.
If you open the shipment and it's damaged, be
sure to keep the original packaging. Then call UPS at
1-800-742-5877 and ask for
a "UPS Damage Call Tag" or call The Bowerbird at 1-860-434-3562 and
we will call UPS for you.
Privacy
When you place an order with The Bowerbird, we request your name, billing address,
shipping address, credit card number with expiration date and email address. We
consider this information private and keep this information on a secure server
to protect it from outside parties. We use the information only for the limited
purpose of processing your orders and notifying you of products or special offers
that may be of interest to you (only if you ask to be includes on our emailing
list). We do not share your private information with anyone.
Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct
use of information, we have put in place appropriate physical, electronic, and
managerial procedures to safeguard and secure the information we collect online.
Should you have questions or concerns about these
privacy policies, please send us an e-mail at info@thebowerbird.com.
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Sales Tax
If you live in Connecticut, or ship your order to Connecticut, where we have our
physical store, we are required to charge you Connecticut state sales tax on your
purchase.
Payment Options
The Bowerbird accepts the following credit cards:
-
Visa
-
Mastercard
-
American Express
-
Discover
We are unable to accept checks, cash, credit vouchers,
or gift certificates for online purchases.
When You Will Be
Charged
The credit card that you specify for your purchase will be charged when the order
is shipped.
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Shipping Method
All merchandise on The Bowerbird online store will be shipped UPS to addresses
within the continental U.S. UPS will not deliver to a Post Office Box. Please
be sure to enter a street address when completing the shipment address on the
site. Orders with an incorrect shipping address will incur a $10.00 correction
fee.
Delivery
Your order of in-stock merchandise will be processed and shipped within 72 hours
of receipt. If your order is placed after 12 p.m. Monday through Friday, your
order will be processed the next business day. We do not process orders on Saturday,
Sunday or major holidays. You will receive an email with shipping information
when your order has shipped.
International Shipping
At this point we regret that we will be unable to offer international shipping.
Multiple Shipments
Shipments to more than 1 address need to be placed as separate orders, and will
be processed as such.
Order Status and
Tracking
If you provided a valid email address when you ordered you will receive two emails.
The first email will confirm your order and the second email will confirm your
shipment.
Out of Stock and
Back-Ordered Items
While we make every effort to have featured merchandise in stock, occasionally
we are out of certain items. If we are out of stock or expecting a back-order
on an item that you have ordered, you will receive an email notification with
the expected ship date. If one item is on back-order and it is purchased along
with other in-stock merchandise, we will ship the order to you minus the back-ordered
merchandise.
Shipping Charges
Our merchandise varies greatly in size and weight. For this reason, our shipping
rates are based on the actual weight of the products you order. To view shipping
charges for items you would like to order, just click on My Cart. Your shipping
charges will be instantly calculated. If you add or delete any items from your
cart, simply click Recalculate on the My Cart page.
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Feel free to contact us at any time with your questions,
comments or concerns.
By Phone:
860-434-3562
By Fax:
860-434-3276
By E-mail:
info@thebowerbird.com
Mailing Address:
The Bowerbird
46 Halls Road
P.O. Box 103
Old Lyme, CT 06371
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From Points West
(Old Saybrook, Westbrook, Madison, etc.)
-
Take I-95 north to exit 70, Old Lyme
-
Turn left at bottom of ramp
-
Drive to second light and turn right
- Turn right into Old Lyme Marketplace. We are last store,
next to Post Office
From
Points North
(Essex, Deep River, Middletown)
-
Take Route 9 South, exit left onto I-95 north
to New London
-
Stay in line and exit immediatley at Exit 7O,
Old Lyme
-
Turn left at bottom of ramp
-
Drive to second light and turn right
-
Turn right into Old
Lyme Marketplace. We are last store, next to Post Office
From Points East
(East Lyme, Waterford, Groton/New London)
- Take I-95 South to Exit 70, Old Lyme
- At bottom of ramp, go straight
- Turn first left into Old Lyme Marketplace. We are the first
store
THE BOWERBIRD STORE HOURS:
Monday through Saturday 10:00 AM - 5:30 PM
Sunday 11:00 AM - 4:00 PM
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